Privacy Policy

OpenHouseCanada ("we", "us", or "our") operates the openhousecanada.ca website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, including any related mobile application and services (collectively, the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service.

Personal Information

When you create an account, list a property, or contact us, we may collect:

• Name, email address, and phone number
• Account credentials (encrypted)
• Professional details (for agents and landlords)
• Property information and listing data
• Documents you upload (lease agreements, etc.)

Automatically Collected Information

When you access the Service, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages viewed, links clicked, and search queries
• Date and time of access
• Referring website or application

Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can manage cookie preferences through your browser settings.

We use collected information to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Process and display property listings
• Send notifications about open houses matching your preferences
• Facilitate communication between buyers, agents, and landlords
• Analyse usage patterns to improve user experience
• Prevent fraud and enforce our Terms of Service
• Comply with legal obligations

We do not sell your personal information. We may share information with:

• Other users: When you interact with agents, landlords, or buyers through the platform (e.g., tour requests, inquiries).
• Service providers: Third parties that help us operate the Service (hosting, analytics, email delivery), bound by data protection agreements.
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@openhousecanada.ca.

Some information may be retained as required by law or for legitimate business purposes (e.g., fraud prevention, financial records).

We implement industry-standard security measures including encryption in transit (TLS) and at rest, secure authentication, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). To exercise these rights, contact us at privacy@openhousecanada.ca.

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your personal information, please contact us:

• Email: privacy@openhousecanada.ca
• Online: Contact form